Privacy Policy
ExpectBright LLC
Effective Date:
Website: www.expectbright.com
1. Introduction
ExpectBright Commercial Cleaning ("ExpectBright," "we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request a quote, communicate with us, or inquire about or receive our commercial cleaning services.
ExpectBright provides commercial cleaning services in San Antonio, Texas, and surrounding service areas.
By using our website, you acknowledge the information practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Information you provide directly
Name and business or organization name
Email address and telephone number
Business or facility address
Information about your cleaning needs, facility type, and preferred services
Messages and other information submitted through our Get a Quote form or other communications
Information necessary to prepare proposals, schedule services, and manage customer relationships
Information collected automatically
When you visit our website, Squarespace and any enabled website analytics services may collect technical information, such as:
IP address
Browser and device information
Pages visited and website interactions
Referring websites or search terms
Approximate geographic location derived from technical information
Cookie and similar technology information
We ask that you do not submit Social Security numbers, financial account credentials, medical records, or other highly sensitive personal information through our general website inquiry forms.
3. How We Use Your Information
We use personal information as reasonably necessary to:
Respond to inquiries and requests for commercial cleaning quotes
Communicate about our services, availability, and proposals
Schedule, provide, and manage cleaning services
Maintain customer and business records
Improve our website, customer experience, and business operations
Protect our website, customers, and business from fraud or unauthorized activity
Meet applicable legal, accounting, and contractual obligations
Send marketing communications when appropriate and in compliance with applicable law
Submitting a quote request does not automatically enroll you in a marketing newsletter.
4. Website Hosting, Cookies, and Analytics
Our website is hosted by Squarespace, which provides website hosting, forms, and related technical services.
Squarespace uses cookies and similar technologies to support essential website functions. Depending on our website settings, non-essential cookies or analytics technologies may also collect information about website usage and performance.
You may be able to manage cookies through your browser settings or any cookie preference controls made available on our website. Disabling certain cookies may affect website functionality.
For additional information, please review Squarespace's cookie documentation:
https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses
If we add third-party advertising pixels, tracking services, or other analytics tools, we will update this Privacy Policy and applicable website controls as necessary.
5. How We Share Information
We may disclose information to trusted third parties when reasonably necessary for legitimate business purposes, including:
Squarespace, our website hosting and form service provider
Email, communications, and technology service providers
Accounting, administrative, and professional service providers
Authorized personnel or service providers who need information to fulfill a customer request or provide contracted services
Government authorities or other parties when disclosure is required by law or reasonably necessary to protect legal rights and safety
We do not disclose personal information to unrelated third parties for their independent marketing purposes without appropriate authorization.
We require personnel and service providers handling customer information to do so for appropriate business purposes.
6. Data Security
We take reasonable administrative, technical, and organizational steps intended to protect personal information against unauthorized access, misuse, alteration, and disclosure.
These measures may include restricting access to customer information, using reputable technology providers, and maintaining appropriate account security practices.
No method of electronic transmission or storage can be guaranteed to be completely secure. If we become aware of a security incident involving personal information, we will evaluate and respond to it in accordance with applicable law.
7. How Long We Keep Information
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, and satisfy applicable legal or contractual obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably needed, we take appropriate steps to delete it, securely dispose of it, or de-identify it, subject to applicable requirements.
8. Your Privacy Choices and Requests
You may contact us to:
Ask what personal information we maintain about you
Request correction of inaccurate contact information
Request deletion of information that we no longer need to retain
Ask questions about how your information is used or shared
Opt out of promotional emails
We will review and respond to requests as appropriate under applicable law. Certain requests may be limited by legal, contractual, security, or recordkeeping requirements.
Additional privacy rights may apply to individuals under state laws that cover our business activities. Where legally required, we will provide the applicable request, verification, appeal, and opt-out procedures.
9. Marketing Communications
If we send promotional emails, we will comply with applicable federal email marketing requirements.
You may opt out of future promotional communications by following the unsubscribe instructions provided in those messages or by contacting us.
Opting out of promotional emails does not prevent us from sending necessary communications regarding your inquiries, quotes, contracts, or services.
10. Children's Privacy
Our website and commercial cleaning services are intended for businesses and adult representatives, not children under 13.
We do not knowingly solicit personal information from children under 13 through our website.
If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.
11. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and external service providers.
We are not responsible for the privacy practices of websites we do not operate. We encourage visitors to review the privacy policies of those websites.
12. Texas and Other Applicable Privacy Laws
ExpectBright is based in Texas and handles personal information in accordance with applicable state and federal legal requirements.
The Texas Data Privacy and Security Act provides certain rights to eligible consumers and imposes obligations on businesses within its scope. Its applicability depends on the business's circumstances, including whether it qualifies for the statutory small-business exemption.
We will evaluate and honor privacy rights and obligations that apply to our operations.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website functionality, information practices, or applicable legal requirements.
When changes are made, we will revise the effective date displayed at the top of this page.
We encourage visitors to review this page periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact:
ExpectBright LLC
San Antonio, Texas
Website: https://www.expectbright.com
Email:
We welcome questions about our privacy practices and will make reasonable efforts to address them.